Refund policy

Returns

We want you to feel confident in your gear. If you’re not completely satisfied with your purchase, we accept returns within 30 days of delivery.

To be eligible for a return:

Items must be unworn, unwashed, and in original condition
All original tags must be attached
Items must be free of damage, dirt, or excessive wear

To start a return, please email us at bear10gear@gmail.com with your order number and reason for return. We’ll guide you through the next steps.

Exchanges

We’re happy to help with size exchanges, depending on availability.

Because many of our pieces are released in limited editions, we cannot guarantee that all sizes will be in stock.

If you need a different size, reach out and we’ll do our best to help you find a solution.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to process

Shipping Costs

Original shipping costs are non-refundable
Customers are responsible for return shipping costs, unless the item is defective or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
A short description
Photos of the issue

We’ll make it right.

Riding & Product Use

Our gear is designed for real riding conditions. However, damage caused by crashes, misuse, or normal wear and tear is not considered a manufacturing defect.

That said, we understand that crashes happen. If something goes wrong shortly after receiving your gear, reach out and we’ll take a look. We’ll always do our best to support our riders.