Find answers to common questions about our products, shipping, returns, and customer service. We're here to help make your shopping experience smooth and hassle-free.
ORDERS & SHIPPING
When will I get my order?
Since I am running this business solo, I will be shipping out orders within 1 to 4 days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Are your products true to size?
Yes, most riders find our products true to size. If you’re between sizes, we recommend sizing up/down depending on your preference.
How do I start a return?
Email us through our contact form with your order number and we’ll guide you through the process.
What happens if I crash in my gear?
Mountain biking can be tough on apparel, and unfortunately damage caused by crashes, falls, snags, or normal trail use is not covered under our warranty.
Our warranty covers manufacturing defects such as faulty stitching, material defects, or workmanship issues.
That said, we understand crashes happen. If your BEAR10 gear is damaged in a crash, reach out to us with photos and details of the damage. While crash damage is not covered under warranty, we may be able to offer a replacement discount on a case-by-case basis.
Contact us at [your email address] and we'll do our best to help.
SIZING & PRODUCTS
How do your products fit?
Our gear is designed for performance and comfort on the bike. We recommend checking our Size Guide for the best fit.
Can I exchange for a different size?
Yes! If you need a different size, we’re happy to help with an exchange, just reach out to us.
Will you restock sold-out items?
Many of our pieces are released in limited editions. Once they’re gone, they may not return. Make sure to sign up for the news letter to stay up to date on new drops!
BRAND & MISSION
Where is BEAR10 gear designed?
All BEAR10 products are designed in the USA and developed through real-world testing by riders.
Where are your products manufactured?
Every BEAR10 product is designed by me in Bentonville, Arkansas, and tested on the trails before it becomes part of the collection.
Some of our products are made in the USA, while our technical mountain bike apparel is manufactured by a trusted overseas partner that specializes in high-performance cycling clothing. I spent over two years developing these products and building a relationship with a factory that shares my commitment to quality and responsible manufacturing.
Our manufacturing partner uses recycled materials where possible and holds certifications including OEKO-TEX® STANDARD 100, which means the textiles have been tested for harmful substances. They also continuously work to reduce their environmental footprint while producing premium technical apparel.
As BEAR10 grows, I remain committed to working with trusted partners and creating products that riders can feel good about wearing.
What makes BEAR10 different?
BEAR10 is built from years of experience in the sport. Every piece is designed with intention, focused on fit, performance, and feel on the bike.
Who is behind BEAR10?
BEAR10 was founded by Anneke Beerten, former professional mountain biker and world champion, with a vision to create high-performance gear shaped by real experience in the sport.
Couldn't Find Your Answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly.